Rayne Saltair

Earlier this afternoon and employee of a store contacted me on behalf of the store. I later copied and pasted that conversation in a complaint to the owner of the store and the sim. Both of them said I violated TOS because it was a private conversation. I disagree she was contacting me as a representative of her boss which means the conversation was not a private one. Which one of us is correct? Please let me know because she has threatened to AR me for warning her boss about her bad behavior. Rayne.