If they wish to continue to believe the problems that I and every other sailor or pilot in SL have, depend on our ISP's or are otherwise due to our own fault, Linden Labs has a serious problem... And not just with their credibility.
In the years that I have been sailing in SL I have seen dozens of friends leave the scene: enthousiastic, fanatic people, people who wanted to make a nice platform for sailing simulations on SL and just gave up on it. People who rented land in large sailing estates, spent real money on virtual boats. Many of them are simply gone now.
All this unrealized potential... It is still there.. but for how much longer?