[Black Snapshot Issue]

13 hours ago, Whirly Fizzle said:

Do you have the same problem on the Linden Lab viewer?

I haven't tried it yet actually, since I only have Firestorm downloaded. But worth a try.

[Black Snapshot Issue]

8 hours ago, Whirly Fizzle said:

Looks like it might be this bug: BUG-4399 - Large Snapshots + shadows fail

Thanks for this.

The work around I have found so far is turning Sun/Moon under Shadows on, rather than Sun/Moon + Projectors. With this, the snapshots turn out normal, no giant black mask. It seems the issue only occurs when Sun/Moon + Projectors under Shadows is enabled. Also, tried it with Phototools and got the same result.

[Black Snapshot Issue]

40 minutes ago, Chic Aeon said:

Well hi there Gossipgirl. You must not be NEW LOL.

Have you tried turning down to "mid-Altra" to see if that would work?  You also didn't say if you were using the Linden EEP viewer or the current Firestorm -- or another third party viewer. It does indeed matter. 

You can go into the viewer and look at the different settings about what is turned on and what is not between what works for you and what doesn't. Personally I never use the highest Ultra. That being said, I haven't seen any post recently with this same issue. 

If you are on the Linden viewer then my guess is that it is EEP related.  

Hey there Chic, thanks for the reply.
Indeed, not new lol
I'm using current Firestorm viewer.
I typically just run SL on the 'Mid' setting but for the purposes of taking pictures, I like to use the 'Ultra' setting since it allows for seemingly the best photo quality plus shadows. I did adjust to 'mid-Ultra' as well as High, both resulting in the mostly black photo. When I turn shadows off, I am able to capture the photo.

Any suggestions would be greatly appreciated!

[Black Snapshot Issue]

Hello,

Wondering if anyone else has experienced this issue? When I attempt to take a photo (snapshot) in game, I end up with a mostly black photo with some light showing. I have tried adjusting the Environment Editor to different settings. The issue occurs when I am taking photos while on the Ultra for the graphics setting. I am able to take 'normal' photos when I shoot on lower setting, specifically Mid. Previously, this has never been an issue for me. I've included photos to demonstrate the issue.

Currently, using a Mac, which is about 3-4 years old.