LadySilverfoxx Starship

Got message when trying to download firestorm 473. says Firerstorm is unable to run because your video card driver did not install properly, are out of date, or are for unsupported hardware" I have updated driver card. I have windows 10

I made3 purchases on March 9 2013 totalling 293L and received this message for each item. 1 item has not yet been delivered This item is queued for delivery. Merchants cannot redeliver the item at this time, and have not been paid. If the item is not delivered within 8 hours after purchase, you will automatically receive a refund to your account. If you make a purchase while the transaction is in progress, the refund credit may be applied to your next order.