Sarah Bandalora

Hi, could someone help me, I tried to send ticket on second life web about age verification, normal way about age verification  not work for me couse they don't accept my id card . so  need send ticket to them and wait week - two week for accept, But now I can't find it. i check " Submit a Case " in all category,  Doesn't have " age verification " like before , so i try write it on :  " Account  Issues " --> " Account Creation Issues  " but then is jump some error and still can't send it. when i try send ticket is something like this : " Please address the following errors before proceeding " don't show any errors. So please anyone knows where i can find the manual age verifications?