Talyn Cheviot

A friend of mine said their account got blocked somehow. They said they were told their account had been deleted, as well, which isn't apparently true since I can still find their profile and see them on my friends list. I was hoping I could find someone who could give me more information to find out the details regarding their ban, and find out if this was an actual legitimate ban or if my friend is getting somehow scammed? If something did happen and it's a legitimate ban, I can accept that, but I'd like to know more about what exactly they did and why they got banned. And of course, if it turns out to not be legitimate, I'd like to know what steps could be taken to try and regain control of the account. Thanks for your time, if someone does get to this. -Talyn