CECI Dover

I've sold lindens last July 21st, my surprise was I didn't get the payout on Friday like always. I submitted my case and the answer was. It'll take up 10 business days???? When, why it changed, this is from linden lab page How long does it take to process credits?Linden processing can take 0-5 business days* if they're through Paypal. We strive for quick turnaround; however, holidays and the volume of transactions can affect processing times. * = Monday - Friday, not including holidays is this for holidays or delay for issues? Or rules changed again????