Joshua Taggart

Yup, She has used a program called cleanmymac which removes not just the folder itself from her computer, but also even any registery files that may remain on the Mac OS.

Update: I can help Cat get logged in. If she clears her cache, logs in she will load just fine. This is until her viewer begins to load her inventory. Once she does that, she crashes and then insta crashes each log in afterwards. I was even able to get her to do a character re-test, then she crashed. The above leads me to believe that she is having a server side issue with her inventory. She is using Exodus, and is the only viewer which allows her to stay logged in as well.

Cat is operating with a Mac OS. She is capable of accessing Alternate accounts just fine, no issues during log-in, however is unable to access their main account "Cat Helse". When trying to logon, Secondlife will register that she connects, but will then instantly crash on her computer, and show as offline shortly there after. In other words, her account is able to connect to the server, but is being kicked off ultimately. She has tried several viewers, along with a fresh installation each time. Sounds more like a corrupted inventory item or her character itself. The issue is, she can't log-in to do a Character Retest to drop her attachments. So: Fresh installation didn't help, She is connected by a Wire Connection and is capable of accessing the account just fine for a mere 5 seconds before crashing, she can use the SAME computer to access an alternate account.. I spent 15 minutes with her trying to troubleshoot with her, and nada. Sounds more like a server side issue than a user-caused issue Hope that helps.