Our school distric has an extensive program using SL to teach autistic teens life skills. Over the summer, something changed regarding SSA that has caused our previously workin settings to no longer work. We can either: -log on with baked avatars and excellent rezzing, but no voice and we are trapped in one region -log on with voice and not trapped, but all clothing and avatars are grey and rezzing takes forever. We have worked on this for months now, and finally have gotten the TOP LEVEL IT office at our large NYC school district to agree to a conference call to work out a solution, but HOW DO I GET A REP FROM LL who can speak intelligently to our IT guys to take part? We have worked through all other channels already, support cases, answers, forums, etc and this is our best shot to get this solved for our students. Can anyone advise?