Scot Chatterbox

First, sorry if this is the wrong area. Second about 3-4 days ago, my ping started acting oddly, it used to just be quite steady with little lag, now it ranges from 200 to 6000ms, even when I am sitting directly next to the modem. I did find someone suggesting visual route and it gave me this. "In general this route is reasonably quick, with hops responding on average within 106ms. However, all hops after hop 14 in network 'Level 3 Communications, Inc.' respond slightly slower than average" Is there anything that I can perhaps do?

Thank you for all your help, it worked like a charm. You really did me a solid here, now I can get on SL again and as a bonus a hot chocolate to relax with, so again cheers for the help Valerie.

There I was, AFK, so I could update my ps3, however during that time, my internet died(the lights on my BT modem were all blue but no connection can be made all I would get is "DNS lookup failed") so I pressed restart on my modem, got my connection back however I then got "Second Life cannot be accessed from this computer". I know this means I have been banned but I checked my BOTH my emails and my spam folder and I never got a email about this, in fact I received an email about valentines day. I was afk so I couldn't have done anything wrong and my parents were asleep (this all happened at like 3am) so they couldn't have done anything. What should I do?