Foxtails Starsider

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Hello, A friend crashed 2 days ago and can't login again, but his avatar is alays in world, what he can do? He can't come again online due of second life thinking he's always connected. I can see his avatar on the corner of my land, when he try to log in, he get the message about trying to connect him in 1 minute. Please tell me how I can help him or how ask to make him offline.