Smarjia Aldrin

I am having issues with buying gacha items on marketplace and not recieving it in my inventory. I will be online while making a purchase and I don't get my item, but my money is gone. It does not show up in recent, or received items either. I contacted the owner and told her of the problem and she appoligized about the issue. She says that it shows it was delivered, and just to submit a complaint to Linden Labs regarding the lost item with a complete description of what occurred, but has not given me my money back. It's very frustrating.