droidleadr

i think this was overall helpfully in me being able to explain to my friend now how they can attempt to appeal. idk if i can mark this forum post as answered or not

its a she, an ya i figured they would have to threaten someone, or played an inappropriate age or shared someone else's IMs/info , but she says she never did any of that. i dont feel like she would do any of those things an she was rarely online, mostly hanging out at her place. so theres no way to find out why your banned if you got banned? (as in a specific rule) they havent appealed yet, they didnt know you could.

it was a LL ban from sl, my friend says they never been banned before now so this was there first ban an it was permanent ban. an it was 3 months ago, my friend said they sent a ticket asking why they was banned or which rule they broke, but they only got linked to the TOS with no explanation. idk why my friend was banned an i agree that most times if someone is banned they probably know what they was doing, but im unsure if this could be one of those times where they did something without knowing . so thats why i ask if theres a way to find out the specific rule the broke so they can recall what happened.

so ive read a lot into this an seen lots of sites explaining how to appeal bans an im pretty sure i understand everything, but one thing they all say is you need to either explain how you was confused, didnt know the rule, say that your sorry, an such things, but what i dont understand is if my friend doesnt know why there account was banned, how would they give reason and or apologize an try to appeal said ban, all they got was email with link to TOS an when they made a ticket and asked the again just got linked to TOS but no specific rule or part of the TOs was quoted . so is there a way for my friend to find the reason they was banned? also this was there first ban ever an it says permanent ban.

it seems now ever sense 1 week after this started they have done something to fix it as ive been able to log in past couple days.

i was pretty sure it was not on my end, but like most companies its always the user an never on them so i was just posting all that so they couldn't make excises, for me it started on thursday an when it happened then i was able to log in after about an hr of tying same on Friday, then on Saturday i kept trying to log in over an over but then it never let me all day, same on sunday, i see a few other posts where they say it cleared up for them right after.

ive never had this happen before in the 4ish years ive been on sl, i updated to windows 11 back in early November but it still worked just fine until a few days ago, first couple days i just kept clicking log in and ok until it logged me in after about an hr, but now it just wont let me log in, i had not downloaded anything to my pc in those days it started, windows had not done any updates nothing changed on my end, so heres what ive tried so far. 1: even tough all computers from over the last decade automatically keep your time and bios clocks on track, i went in and checked both which are both correct time ,date, year an so on. 2: i checked both my network and my windows security firewalls and everything is running fine, nothing is blocking sl. 3: i unstilled firestorm and even all its hidden files and roaming data, i tried downloading the regular sl viewer, firestorm and even black dragon, all of which give the same error message. 4: ever sense over the last decade or so all pcs automatically update the OS and drivers but just to be sure i checked and wouldnt you know it 😜 everything is up to date and working fine. 5: i got my desktop pc in early 2020 so its new, here are its specs