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Cleomes

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Posts posted by Cleomes

    It's normal to request personal informations in Support Contact?

    in General Discussion Forum

    Posted

    10 hours ago, Lindal Kidd said:

    I think you are probably OK, although I consider it very intrusive and suspicious of LL to require this information to answer a simple question, and I have not encountered it before myself.

    First, make sure you're actually talking to LL.  Is the email from an account at secondlife.com?  Can you find the author's name and profile (e.g. Nosey Linden)  by logging in and doing a People search? 

    Assuming that is all OK, and it probably is...back to the questions they asked.

    These questions are typical, if they checked your logins and the place you are logging in from is not the location where you registered the account initially.  It sounds as if they are trying to make sure the account hasn't been stolen by a phisher.  Giving the answers won't compromise your account security unduly...you can always change your email registration and secret question-and-answer.  DO NOT under any circumstances give your password.  (LL employees will never ask you to.)

    Now...on to your actual questions!

    As a Premium member, you are entitled to up to 1,024 sq. m. of Mainland without having to pay a monthly tier charge.  This land can be a regular Mainland parcel, a Linden Home, or a combination, as long as the total is less than or equal to 1,024 sq. m.  The way the system is set up, you CANNOT downgrade from Premium to Basic until you first sell or abandon all your Mainland holdings.  So yes, you'd lose your Mainland holdings.  This does not affect any land you are renting on a private estate.

    On the other hand, everyone is entitled to one, and only one, store on the Marketplace, whether you are Premium or not.  You won't lose your store.

    Thank you very much!!! You really helped me! :D

    • Like 1

    It's normal to request personal informations in Support Contact?

    in General Discussion Forum

    Posted · Edited by Kristin Linden
    Removed for privacy concerns

    Good evening every one!

    I'm facing a real dilemma 🤨 about "security questions" from people of Support Contact of Linden Lab and I would like to know if these requests are regular or not. Let's go to the situation:

    Four days ago I made 2 questions to support about be a premium member and I imagined the answer would be simple and easy, like "yes you can or no you cannot"... just like that... but for my surprise the person of support system said to me that before any answer, it would be necessary to check if I'm the owner of the account and this procedure was to  in order to maintain the safety and security of my account!

    The questions made from Support was:

    What is the answer to your security question: <Removed for safety>

    From what city, state, and country did you register the account?

    From what city, state, and country did you last log into the account? 

    If you have an active alternate account, what is the name of that alternate account? (If you recall the Security Question for that account, please also provide its answer)

     

    My questions to Support was:

     

    1 - If I decide to not longer be a premium member I'll lost my Land? The current size is 1024sqm.

    2 -  I have a store in Marketplace, so I have to be a premium member to keep my store in Marketplace?


    Now tell me, my good people, It's really necessary to give this "personal and security " informations just to receive this simple questions? My questions is not a general one questions? If I give the answers in someway I'll not be providing to a complete stranger tools to maybe use this informations to others purposes? When we access the Support Contact we have make a login right?And I understand the only the real owner have the password to do it, right? So again... I really did not understand the positioning of the attendant of Support. Should I be worry? Should I inform someone? Is this a standard procedure?

    I'm sorry to bring this topic here, but I'm really concern about this situation and would be a great relief to know if I'm concern for nothing or if I have reason to be concern.

    In advance I want to thank you for the kind words!!!😊😊😊😊😊😊😊

    -Bellisserians Show Off Your Home and Garden-

    in Linden Homes

    Posted

    7 hours ago, Marianne Little said:

    Thanks, and you must post your boat. :x

    It's hard to find the right wood for the countertops in this kitchen. I am still looking. The original one had so much shading that I couldn't push in the island to make an U instead of a L + island. I took the animation prim from the barstools in a Maya's Kitchen and put in the other barstools, so I can have the props and animarions.

    To have enough LI for the rezzing, that's hard... Objects that attach appears to work well.

    I made a terrible mistake!!!😣😣😣😣😣😣 I had gotten a Traditional home in the Rockham area, but as the house was nowhere near the beach or any water source, I thought of trying to get another house closer to water sources by leaving my first home, then as if You can imagine I could not!😲😲😲😲😲😲 Because at that moment I did not know that the amount of houses were limited!😥😥 That's why I lost my beautiful sweet house .... Later after a few days pressing the F5 key on the keyboard I got a Houseboat in the Uahuah region, I got to decorate it completely. But I realized that I did not like living in a houseboat,🙄🙄(I know this is so contradictory) so I decided to abandon it (after all it would be fairer to others who would really enjoy living in a houseboat). I stayed for more than 2 weeks without a house, and as the new houses is taking a long time to be released I decided to stay temporarily in an old Linden house, so at the moment no decoration to show! I hope that soon I can have a beautiful Traditional home to live! So I'll post many pics!!! I promise 😉😊

    • Confused 1
    • Sad 1

    Today is the Day?

    in Linden Homes

    Posted

    2 hours ago, kiramanell said:

    Why, looks like today isn't going to happen any more. Still hope, though, that they will just do like a pre-announcement first, instead of an immediate "Get them NOW!!" Like maybe along the lines of 'Available as of 48 hours from now.' 

    I agree with you!!! I believe that would be a great help let us know when they will decide to release the new homes!!! Specially given us a little time to be prepared!!! Like you mentioned!

    • Like 1
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