Good evening every one!
I'm facing a real dilemma 🤨 about "security questions" from people of Support Contact of Linden Lab and I would like to know if these requests are regular or not. Let's go to the situation:
Four days ago I made 2 questions to support about be a premium member and I imagined the answer would be simple and easy, like "yes you can or no you cannot"... just like that... but for my surprise the person of support system said to me that before any answer, it would be necessary to check if I'm the owner of the account and this procedure was to in order to maintain the safety and security of my account!
The questions made from Support was:
What is the answer to your security question: <Removed for safety>
From what city, state, and country did you register the account?
From what city, state, and country did you last log into the account?
If you have an active alternate account, what is the name of that alternate account? (If you recall the Security Question for that account, please also provide its answer)
My questions to Support was:
1 - If I decide to not longer be a premium member I'll lost my Land? The current size is 1024sqm.
2 - I have a store in Marketplace, so I have to be a premium member to keep my store in Marketplace?
Now tell me, my good people, It's really necessary to give this "personal and security " informations just to receive this simple questions? My questions is not a general one questions? If I give the answers in someway I'll not be providing to a complete stranger tools to maybe use this informations to others purposes? When we access the Support Contact we have make a login right?And I understand the only the real owner have the password to do it, right? So again... I really did not understand the positioning of the attendant of Support. Should I be worry? Should I inform someone? Is this a standard procedure?
I'm sorry to bring this topic here, but I'm really concern about this situation and would be a great relief to know if I'm concern for nothing or if I have reason to be concern.
In advance I want to thank you for the kind words!!!😊😊😊😊😊😊😊