[.]

* EDIT : It's solved now, thanks to everyone that replied. Made a new ticket and this time they helped me out

[.]

20 hours ago, Lindal Kidd said:

I just thought of a possibility, Harajuku.

Was the money you tried to transfer out of SL earned in world?  Or was it funds that you (recently) transferred INTO Second Life?  I seem to recall reading somewhere that you couldn't do "in and out" transactions, due to the possibility that people could use it for money laundering activities.

The money was earned in world. 

And if that's true what you say then nobody would be able to do so I think right?

I don't know what is going on really I just wish we didn't have to guess and they told me the reason.

If the case is what you say then again there's nothing I can do? It shouldn't be tho. You have earned Lindens in world which you wish to send them onto PayPal and since they made that a possibility in their game, you should be able to

[.]

18 hours ago, Callum Meriman said:

<evil grin> 

"something like" isn't great for us to help you, just as deleting your original quesion isn't great for us to help you.

I think you need to try the process credit again and read the email carefully, and NOT delete stuff in paranoia. The email you get will give a reason, you just need to read it properly.

Actually this is exactly what I have received,copy and pasted from the email!

--

We were unable to complete your recent process credit request.

The funds have been returned to your Second Life account balance and are available for your use. If this issue persists please do not hesitate to contact us.


Kind regards,

Linden Lab

--

[.]

6 hours ago, Love Zhaoying said:

What do you mean by, “it got refunded”?

The status of the process credit said 'Refunded/Closed' the day after without an explanation.

All I received on the email was something like your recent process credit has been refunded. Send us a ticket if the issue persists..

[.]

4 hours ago, Lindal Kidd said:

I would do what the ticket said...you deleted that, but from other posts I gather that it said to wait two weeks.  So, wait two weeks!  Then try another Process Credit transaction and see if it goes through.

Yes I will do so since it seems to be the only thing I can do. I just wish for an explanation that is all. Maybe like your information is not enough we need ID photos maybe.. or I don't know something to make me understand why this is happening. Then I wouldn't have problem to wait because I would know that they are working on something. Now seems like they don't because I have tried to keep the ticket open but they just closed it..

Thanks for your suggestion! 

[.]

1 minute ago, Rolig Loon said:

I agree, but don't get angry with us here in the forum.  We cannot see inside Linden Lab to tell you why they are investigating.  (You should be very glad for that.)  All we can do is recommend that you remain calm and patient.  You don't know what has triggered their interest, so there's little that you can do to "solve" it.  In fact, you might make things more complicated by adding extra messages.  Relax for now and let the Lab finish its work.

So if this were you trying to get your balance onto your PayPal it got refunded you sent a ticket to solve it and they said there's no information on that what would you do? I mean should I send a new ticket? I can wait but for what if my ticket is already closed up by them?

All I'm asking for is help and feedback and since I couldn't get it from the support I thought to try with you guys.

Again thanks to all that replied.

[.]

5 minutes ago, Rolig Loon said:

I've looked through all the posts in this thread several times and cannot find that anyone ever accused you of fraud.  All that anyone ever pointed out was that the letter you received came from Linden Lab's Fraud Department.  That generally means that their accountants are watching to see why large amounts of money are about to be transferred in some unexpected way.  It's impossible for us -- residents in a forum, not Lindens -- to guess what may have triggered their interest.  Perhaps you were trying to move more money than usual, or sending it to a new destination, or .... .?  Who knows?  The only people who can help are in Linden Lab, because none of us have access to your account.  For what it's worth, this sort of action is fairly common.  Linden Lab, like any business making monetary transactions on the Internet, needs to be very careful to avoid federal attention for transactions that might be interpreted as money laundering or fraud.  They tend to be conservative, so they will delay a transaction until they have a chance to investigate fully. 

I understand this as well. The reason I wrote this thread is because I simply don't know what I need to do next. And I think everyone would be frustrated if they were in my shoes. It's something else when someone tells you what the issue is so you're aware and wait for some reason than to actually just ignore your question and your ticket completely.

Thank you for your opinion by the way!

[.]

Just now, LittleMe Jewell said:

If the email was from the Fraud department, then they are checking something.  It is very normal for that process to take a few days or more and they often will tell you nothing until their investigation is completed. You have no choice but to be patient and wait.

I understand if this was the issue but to me it seems like they avoid to explain me because there is not an actual reason this happens. But that they prefer to keep the USD balance on my account than actually send it to my PayPal. The reason I feel like that is because he tried closing up the ticket and I told him to please provide me with more info so that I can help to get it solved and then he just closed up the ticket. And this leaves me with 0 information. What if I try again in 2 weeks as he says it gets refunded again and then I have to send tickets and start all over and never get an actual help or heads up as to what is happening? This is so frustrating

[.]

On 9/6/2018 at 6:36 PM, Ethan Paslong said:

very rare, but by serious issues a Linden here can take up cases, if you don't use the connected account, that will be a lot harder.

But closer to your questions ... the forums can mean nothing for you. The only channel to talk to them is by reopening the case and ask more details.

You can also check paypal support... ór is it possible you missed questions from LL in your email/support ticket, and didn't answer those in time? If it's a relatively high amount, or they see some other red flags, LL will ask for verifiable RL details.

 

I have contacted PayPal btw and this is their reply below.. so yes it's just Linden Lab who has issues that I don't even know exactly what so that I can send them the info if needed lol.

From: PayPal Customer Support

Edit

Dear,

Thank you for getting in touch in regards to receiving payments.

I have completed a full review of your account, with 100% certainty I can tell you your account is is ready to receive payments from Second Life or from any other person/merchant. As you already mentioned, your PayPal account is fully verified by bank/card and it is also verified by email. For someone to send you a payment, all they need is your email address, that's it.

This is issue is not with your PayPal account or your bank, to resolve this you must contact the team that is trying to send you the payments. You can share this email if it helps.

Let me know how you get on.If you have any follow up questions or any other query, please do let me know and I'll do my best to get back to you fast as possible.

Yours sincerely, 
PayPal 

Copyright © 1999-2018 PayPal. All rights reserved.

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

[.]

9 minutes ago, Cindy Evanier said:

Nobody did that,  you posted an email from the fraud department.  We offered suggestions to why there might be a problem and pointed out who the email was from.  Nobody needs your other account details, we took it as the account you used to post with as we know no different nor do we need to know.

So why people keep on posting and assuming the worse when you don't even know what has happened? Linden lab has not provided me with a reply specifically about my case they wrote it could be a number of reasons and when I asked for more details so that we can try and solve it together he just closed up my ticket in my face and said unfortunately there's no information at this time. This is so unprofessional especially to someone like me who and been supporting this game for ages and pays monthly to be a premium member when not live chat support or anyone was even willing to help me. I wrote on the forum to see if people are actual human beings and willing to help if they have had similar issues but I have been blamed for frauding cos as the first guy said they "have their reasons". Then I wanted to remove thread because not only I didn't get help via the forum but I have been trolled for asking for help now other people type here that I have deleted my thread because Linden lab sent me from the fraud department. Makes no actual sense but anyway thanks to all of you I guess..

[.]

7 hours ago, Cindy Evanier said:

When they OP realised their quoted email was from LL Fraud Department they deleted all their posts  it seems

You jump too quick in conclusions. Another smartie on the forums want my real account info? The one I'm talking about? You can sure have it. Reason I deleted the whole post is because the forums are full of idiots. Everything about my account is approved and verified but when I asked for help right away people said I was a fraud because I wrote the article with an alt.. I find this quite pathetic. 

[.]

.

[.]

.

[.]

.

[.]

.

[.]

.

[.]

.

[.]

.

[.]

.

[.]

.

[.]

.