I am facing exactly the same problem as Amber did, I tried to buy Lindens through my Credit card, it was declined. I contacted the "Support" and got a ticket and after few exchange of messages, I was told that they cant resolve the issue. I gave up on trying, and then I saw they added the "Skrill" option. I made a Skrill account , added a 100 US$ on it from my credit card, and added the Skrill account as my payment option on SL, it got verified by SL, as the deducted 1.00 US$ and refunded it back to my skrill account, I got the notification that my Skrill account was verified. I was happy to know that will work , since it was verified with SL, but when I tried to purchase lindens against 20 US$..I got the error message "There was a problem charging your payment method."..after many attempts, the result was same..I contacted the Support Team again and got a ticket again. Below is the exchange of messages with support team:
Hello,
I am trying to buy LindeX Currency through my Skrill account. Each time I click it tp pay , I get this message "There was a problem charging your payment method". I have made a few attempts, by adding my Skrill account freshly as a Payment Method, but every time it fails.
Looking forward to get this problem resolved.
Thank you.
K
Kat Linden
said 6 days ago
Hello, RammChak,
Thank you for submitting your support ticket.
Before we can investigate this further, we need to verify your account for security purposes. Please answer the following security question:
What city were you born in?
Thank you very much. We look forward to assisting you in the resolution of this issue.
Sincerely,
Kat Linden
Concierge Support Specialist
Linden Lab
K
Kat Linden
said 6 days ago
Greetings, RammChak,
Thank you for your update!
We are escalating your issue to another team for further evaluation. If you have any additional questions regarding this issue, please feel free to include them in this support ticket.
Best Wishes,
Kat Linden
Concierge Support Specialist
Linden Lab
J
Junebug Linden
said 6 days ago
Hello RammChak Resident,
Thank you for contacting Linden Lab's Fraud team regarding your billing concerns. We understand your frustration and have reviewed your account.
Unfortunately it seems your payment option is not accepted in our system and your payments may continue to fail.
We apologize for the inconvenience.
Best wishes,
Junebug Linden
Linden Lab Fraud
R
RammChak Resident
said 5 days ago
Hello,
The payment option I chose is Skrill, and Second Life accepts that method of payment, it is one of the payment method on your website, so would you kindly let me know , why payment from my Skrill account is not accepted, while your website accepts payments through Skrill, and let me know how this issue can be resolved,
Thank you
J
Junebug Linden
said 5 days ago
Hello RammChak Resident,
At this time, we do not have any further information.
It seems your payment option is not accepted in our system and your payments may continue to fail.
We apologize for the inconvenience.
Best wishes,
Junebug Linden
Linden Lab Fraud
and thats it!.. the case was closed !