first question is why isn't there an option to answer back? your system insists on upgrading my version and it cannot be done, so please put me back to regular account, refund my money and i will keep living happily ever after in SL. the house is nice enough, but i don;t like the area. NO PRIVACY AT ALL pls assist as fast as possible becase i don't feel good there. hello i upgraded today to premium and the area of my new is not to my likng at all. i changed my mind but i understand you don't believe in that kind of thing. the biggest problem is that i was asked to download an upgrade of my installation and it stopped for some reason. now i cannot relog into my viewer. this is very annoying and makes me feel i paid for nothing and now i actually have nothing, i need urgent help tks. hotpants62