Onyxia Huntress

I've upgraded to Premium account. I should get weekly allowance but I didnt. Why?

Ive been harrassed by this person hourly, day in and day out. Whenver I mute him, he will create another alt and on and on, non stop. He comes in shouting in local, goes in IM chat. verbal abuse, insults, and sexual harrassemnt. I've report his abuse thru Help tab to Linden Lab, but seems like it doesn't work. What else can I do or what can Linden Lab do to take some action?

Is this the real email for second life support? support@secondlife.com

Is this the real Second Life Support email? support@secondlife.com