[Marketplace saved login not working]

Hello,

 

I have an "internal server Error", and can't log in (but I can log in SL). Is it the same for you?

 

[Marketplace listing process/editing appears to be broken]

Hi again, Dakota :)

Thanks for the explanation: I didn't think about it, because it is a new feature, isn't it? before, we weren't supposed to do that.

Hence, I have just come back to thank your all, for the new features for MP: the updates are REALLY fast (immediate) and I like the quality for pictures.

Enjoy your day :)

[Marketplace listing process/editing appears to be broken]

ok, I found the fix: from now (it wasn't set up like that before the bug), when you modify the description field, you are required to copy/paste your modification in each language.

 

 

[Marketplace listing process/editing appears to be broken]

Thank you, Dakota, I processed. I keep you posted :)

[Marketplace listing process/editing appears to be broken]

31 minutes ago, Dakota Linden said:

Hi Gallatis!

When you update an existing Product Listing, it can take a few minutes for the system to re-index the listing.  This means the original information will still be visible for a few minutes, but should correct itself within about 5 minutes or so. 

If the incorrect/outdated information is still showing after 15 minutes though, please create a Support Ticket using Marketplace - Marketplace Listing Issues and provide the link to the listing in your ticket and a Customer Support agent will be able to investigate your report and assist as quickly as possible. 

When creating listings with the Quick Fill / Fast Filling Template, information from the chosen product listing is imported into the new listing and then the new listing needs to be updated so that the correct information is showing. 

If you are using a template that does not have all of the Language Options filled in, then the new listing will be missing that information. 

Please check the product listing that you used for the Fast Filling and ensure that each language (English, Japanese, German, French, Portuguese, Spanish) have all of the required fields filled out.  

After ensuring that all of the information is there for the existing listing, please try creating a new listing using that one as the Fast Filling template.  If information on the new listing is still missing, please create a Support Ticket and provide us with the existing listing you used as the Fast Filling template and the new listing that was created that is missing the information and an agent will be able to assist you as quickly as possible. 

Hi Dakota,

 

thank you for your fats reply!

Yes, I have waited 1 hour: no change

My only language is English, so no issue about languages, isn't it? Please could you confirm I am not required to fill each language (just like we used to doing before the bug)

I am going to create a Support ticket: but, where am I supposed to do it, please? On Marketplace? In this forum?

 

Thanks in advance for your help

Best regards

[Marketplace listing process/editing appears to be broken]

On 3/18/2020 at 1:52 AM, Grumpity Linden said:

Hi All, 

We rolled out an update to the marketplace which includes a change to image processing.  We believe this should address the issues with image  quality discussed in this thread.  Thanks!

Hello,

 

Sorry for the bad new, but it appears to still be broken: when I update a description field, my new description doesn't appear, although pictures and other things do.

Moreover, when I duplicate a product ("fast filling"), the description field of new product doesn't appear: it is the description of duplicated product which does.

Could you please fix this issue?

Thanks

[Marketplace listing process/editing appears to be broken]

3 hours ago, Grumpity Linden said:

Hi All! There are several issues being reported here and we have fixes in QA for 2 of them: the caching problem with updates not refreshing (we're addressing those manually until the fix goes out) and the problem with listings having blank fields in some languages.  

We don't have a repro for the third issue some of you have reported here, and we haven't seen a bug report in Jira yet either.  If someone who can reproduce the issue could create a jira with a description of the problem + attach original image + screenshot of what it looks like uploaded in the listing - we should be able to track it down.  Many thanks! 

p.s. how to report a bug article in case you need it: 

 

Hello, it isn't fix for me: titles and description are still invisible

[Marketplace listing process/editing appears to be broken]

1 hour ago, zafia Vesta said:

Hello, I am seeing my store in MP in Spanish and the description is not seen in this language either.

 

same for me

[Marketplace listing process/editing appears to be broken]

+1

 

same issue: titles and description vanished, on mozilla, IE, iphone; but not on Safari of my partner.