É preciso instalar a outra versão do visualizador. A VMM.
Para recuperar os itens mandados para a caixa é só fazer os seguintes procedimentos.
If you had no copy objects sitting in your Merchant Outbox folder, hopefully they will still be there and you can move them back into normal inventory.
While logged in on the VMM viewer (the viewer given in your system information), try doing the following:
Open Inventory.
Click the "Show additional options" gear button bottom left and "Show filters".
In filters, tick "Always show folders".
You should now see your old Merchant Outbox folder in inventory
Drag the no copy items out of the merchant Outbox folder into normal inventory.
Untick "Always show folders" once this is done.