Alliedubstephipstercat

I checked into that specifically and it wasn't the case. And like I said, a few stores did have successful transactions. @Lewis I wish I could say the same, but it was the opposite for me really. My bank's customer service representative was very helpful, LL's were not. Glad to see you were lucky with your service from LL though, hopefully my experience with it all was a rarity.

It could very well be my bank, not denying that. It's odd they did not say that to the other store though, assuming they did to LL. LL is headquarted in San Francisco, my bank is as well. The store I bought from is based in Switzerland. You'd think, if anything, they'd pick the company that's not even in the US to forbid future dealings with, not pick the one that's in the same city. Allowing one payment to go through and not even considering allowing the other, especially when the one they possibly banned is the one I've had far more dealings with and is a domestic company, makes no sense. My bank being unwilling to accept payments from them in the future when they so easily and willingly cleared everything from the store also makes no sense. But still, what you said is possible. I may call my bank about this issue, but I doubt it. LL's customer support failure itself regardless of this issue has made me lose a lot of faith I had in them. I'm the type of person who values customer support so much that if it's a failure, I don't want to continue to fund the business making it be that way, and I've read enough about LL's customer support in past instances to know that it's not uncommon for this lack of communication from them to happen. I would have been a lot less displeased with the outcome of this situation if they had at least talked to me, and allowed me to talk. Oh and another thing, I got this as part of my first message about my account being on hold: "Please note that this type of billing issue may result in permanent closure of the account." That is a VERY severe action for something that is not my fault at all, and if the situation happened as you said it possibly happened, it's very uncalled for. Putting my account on hold is one thing for either that situation or as the result of ineptness, but making it a possibility of causing permanent loss of everything I've done in SL is completely unnecessary. Why should unauthorized billing activity EVER result in permanent loss of an account in any situation? Assuming the worst case scenario happened (account stolen, card stolen), I'm sure most legitimate account owners would not want their account closed forever, and I'm sure recovery of the account at least would always be a possibility. If LL had an account on hold, it's not like a hacker could do any more damage to it either. Having a readily available account closure button on my ticket wasn't very faith inspiring either.

I'm not so much blaming LL for the payments being declined as much as I'm blaming them for the abysmal customer service. I received pretty much no communication from them besides seeing I couldn't log in one day. And like I said in my edited post above yours (we posted about the same time I think), my bank didn't even see the charges from LL. It's like they just vanished. They vanished from my account, the payment to the store never showed up at all while it was being declined, but the bank did see that payment on their end.The bank couldn't even clear the payments to LL since they just poofed. Not really sure whose fault that is though. Since failed payments from LL and failed payments to that store processed differently though, I'd bet on that being LL's fault. The contrasting end results of the two companies delivering their customer support are what caught my attention, and primarily what I'm trying to address. The store's reaction to my payment failing turned out much better results for me in the end than LL's reaction, and that's the purpose of customer support. To help the customer. I was not helped at all by LL, got almost no communication from them on the billing ticket, just a generic "We're sorry for the inconvenience. We're escalating it to a specialist", then the specialist never responded, the ticket was just closed. I definitely do blame my bank for seeing a purchase from SL has suspicious though -.-. The last purchase I made from SL was 11/25/2013, so not that long ago. And I've made so many purchases from SL in the past. But still, LL's response to a simple payment decline should not be with brute force leaving lasting damage to my ability to use SL as I enjoy it. Shopping and a few friends are why I'm still here after all, and now I can't do the former since LL pretty much said my card is banned from being used in SL.

Sorry, I suppose I should explain further what I meant by that and about the situation. The other store informed me that my bank had declined the payment. LL said nothing. They didn't tell me if the problem was on their end, on my end, or on the bank's end. Since the store told me it was on the bank's end, it made it much easier to fix the problem. One call to my bank got it resolved quickly and the store's customer support responded to me quickly and immediately told me where the problem was was originating (the bank). LL just left me guessing. They didn't tell me if it was a glitch on their end, if it was a payment my bank declined out of precaution, they didn't tell me anything other than "suspicious billing activity" was going on, which was completely wrong. All they did was close my ticket about the billing issue without even letting me respond and then put my account on hold. The store did only tell me that it was declined by my bank, sorry if it I made it sound like they gave a more specific reason. The reason my purchase at the other store failed was because my bank flagged the purchase at the store as suspicious (learned this after calling my bank after the store payment's failure), so it's very possible my payments for lindens failed for the same reason. The purchase from that store never showed on my bank account until after I called and had it cleared, the linden purchases showed as pending withdrawals and then disappeared. So, by the time I made the purchase from the other store and was told it had been flagged, the linden transactions had already disappeared. They weren't even showing up on the bank's end, so we were confused. If LL had helped me figure out the billing problem sooner while the transactions were listed on my account rather than locking me out of my account as the first response to my ticket, maybe I could have cleared those payments like I did the one from the store. I also made small purchases from other stores and from Anshex shortly after the transactions from LL failed to see if they would work, and they did. Only the payments to LL and the other store I mentioned failed, so that's another reason I initially figured it was probably a glitch in the payment system of SL. If only LL had the support the store's support gave me, and instead of shutting my account down and forbidding me from buying anything in the future, they could have done as that store's support did and actually helped the customer, and themselves by default since they'd be getting my money.

Nah, my debit card worked fine previously. I've been using it since starting SL with no problems until this time. There isn't a specific option for debit card, but it works under the credit card option. I think only pre-paid debit cards are unaccepted, mine isn't prepaid. Unless they changed it of course. And now suddenly I can mess with billing information again. But yeah, LL still told me no more buying lindens with my card. Very unprofessional reaction, and it didn't solve anything or help me in any way. I would have been better off not contacting customer support.

I really hope as few people as possible ever have to deal with LL customer support. I had the first problem with billing since I've been in SL the other day. I hadn't bought any lindens in a few months, figured why not buy some? I felt like shopping. Well, my payments got declined. And the charges listed as pending withdrawals on my bank account. So I make a support ticket about it. What was LL's reaction? I got a generic response from someone that did not help me at all, followed by my ticket being closed and the case type being changed to "Invalid", then my account was put on hold with no explanation why. I can understand the account being put on hold for safety I guess (even if it was a bit on the side of being overly safe for my small issue), but a little communication about that would have been nice. Then, after a decent wait, they asked me to provide pictures of picture ID and my debit card. So I did. They finally reopened my account, but told me I'm no longer allowed to purchase linden in SL with that debit card due to "security precautions" that they failed to specify. I would ask about that action with yet another ticket, but after the first two I'm scared to. They may put my account on hold again, and they closed my ticket without confirmation from me that my problems had been resolved. I proved my identity with their...odd way of asking to do that....what more can they ask for to prove I'm the owner of my card and account? If that doesn't prove it, nothing will. I made a purchase on an online store that got declined too a few days ago, but that store's customer service told me exactly why and what to do about it. I had that cleared up in a day with no damage to my account. What gives LL? Hopefully my experience is a fluke and isn't the norm, but it's no wonder why SL's economy struggles so much if these are the business practices LL uses. But if anyone reads this, keep it in mind when you make purchases and hope you never have to run the risk of having to rely on LL customer support. It could end badly. And sorry SL economy, I used to spend quite a bit of money on SL, but no more :c