SoutheastAngel
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Posts posted by SoutheastAngel
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I had this same issue and purchases from March 6 too March 8th. I filed help ticket and theytts replied they could not issue a refund. Whats up with that???????
Unfortunately this is not an issue that Customer Support is able to assist you
with resolving. It will be necessary to wait until the orders have processed to
a completed state as Customer Support is unable to cancel a pending order,
re-deliver, or issue refunds, for products purchased on an order that has not
been completed.Kind Regards,
SuzanneI Scout
www.secondlife.com
Linden Lab Support -
I placed 14 orders yesterday and got this message
1 item has not yet been delivered
This item is queued for delivery. Merchants cannot redeliver the item at this time, and have not been paid. If the item is not delivered within 8 hours after purchase, you will automatically receive a refund to your account. If you make a purchase while the transaction is in progress, the refund credit may be applied to your next order
How do I get either my items or my Linden back while they are in limbo with the marketplace?
in Shopping
Posted
Good luck with that help ticket, here was my answer.
Unfortunately this is not an issue that Customer Support is able to assist you
with resolving. It will be necessary to wait until the orders have processed to
a completed state as Customer Support is unable to cancel a pending order,
re-deliver, or issue refunds, for products purchased on an order that has not
been completed.
Once the issue has been resolved the products will either be delivered in world
or you will be refunded for the purchase attempt.
I am sorry for the inconvenience this may have caused you. Please let me know if
there's anything further I can assist you with.
Thank you for being a valued resident of Second Life! Have a great day!
Kind Regards,
SuzanneI Scout
www.secondlife.com
Linden Lab Support