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SoutheastAngel

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Posts posted by SoutheastAngel

  1. Good luck with that help ticket, here was my answer.

    Unfortunately this is not an issue that Customer Support is able to assist you
    with resolving. It will be necessary to wait until the orders have processed to
    a completed state as Customer Support is unable to cancel a pending order,
    re-deliver, or issue refunds, for products purchased on an order that has not
    been completed.

    Once the issue has been resolved the products will either be delivered in world
    or you will be refunded for the purchase attempt.

    I am sorry for the inconvenience this may have caused you. Please let me know if
    there's anything further I can assist you with.

    Thank you for being a valued resident of Second Life! Have a great day!

    Kind Regards,
    SuzanneI Scout
    www.secondlife.com
    Linden Lab Support

  2. I had this same issue and purchases from March 6 too March 8th. I filed help ticket and theytts  replied they could not issue a refund. Whats up with that???????

    Unfortunately this is not an issue that Customer Support is able to assist you
    with resolving. It will be necessary to wait until the orders have processed to
    a completed state as Customer Support is unable to cancel a pending order,
    re-deliver, or issue refunds, for products purchased on an order that has not
    been completed.

    Kind Regards,
    SuzanneI Scout
    www.secondlife.com
    Linden Lab Support

  3. I placed 14 orders yesterday and got this message

    1 item has not yet been delivered
    This item is queued for delivery. Merchants cannot redeliver the item at this time, and have not been paid. If the item is not delivered within 8 hours after purchase, you will automatically receive a refund to your account. If you make a purchase while the transaction is in progress, the refund credit may be applied to your next order

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