BHUDEVA

Thanks Ariel, Yes LAQ does have lovely mesh products )

Thank you for your quick responses, I would typically think it would be a resident issue. The only reason I took it to LL support live chat is because this particular merchant not only has vendor boards which when clicked upon open external links to a blog whithin which a warranty is described, but also as part of the contents of my purhcase is a notecard with details of my purchase also including my warranty. It all just seems so deceptive to me even beyond the rule of caveat emptor this seems to deal with a matter of ethics and principle and perhaps this isn't such a hard blow to me. But unfortunately there might be someone out there that needs to save a while before they can put together a few thousand linden. Typically my expectation is not so high where warranty is concerned, as it is often non existent in SL however since it was expressly stated it created a false sense of confidence. Separately this is a individual who is well known and perhaps considered one of the leading creators of beds in the gay community in SL. That alone would prompt me to believe as a matter of proffesional etiquette he would either not display a false warranty and include it with his products, or honor his warranty as he loses nothing in the process. It is a sad day when Ego replaces Integrity.

OK so I purchased a bed inworld, prior to purchase I followed a vendor board with a hyperlink to a blogspt site for the merchant where I saw that the merchant offered a warranty. That warranty said if you are not happy with your bed for any reason please return it for a full refund within 30 days. Confident in this, I purchase the bed. Next I also read in the enclosed notecard the same warranty. Basically something along the lines of - I want you to be happy with your bed, so if you are not please return it to me within 30 days for a full refund. So I immediately notice upon trying the animations that I really am not very happy with it, I read the merchant's profile & it stats that for any questions or concerns "just IM me". So I do IM him, he isn't online a few days go by we finally touch base. When we do I explain I am not happy with the bed and would like to return it within the parameters of his warranty. He tells me that he decided he is not going to honor that because some other avatars abused the policy. Now I am no stranger to "Caveat Emptor" however, what type of business ethic is it to advertise a warranty under false pretense to potentially gain clientelle to than renig on said warranty if and when a client calls upon you for it? After a long drawn out conversation he tells me he will exchange it, I try other beds there are none I like. Once again I tell him in IM I tried the others there are none that suit me or what I am in the market for. He just ignores my messages at this point. For at least two hours I send periodic messages, please let me know if you are there I would like to return your bed to you I tell him. His profile indicates he is online. However no forthcoming response, in fact until now 3 days later still no response. So I contact LL support online chat & they advise me that I must file an abuse report. So I file it, although I feel terrible about doing so because I find it extremely insulting to file one on someone I consider a respectable business man. Although I can not comprehend why he is behaving so unethical in my given dilemma. So several days have elapsed, several thousand linden dollars have not been returned to me, I would like to just return the bed and recieve my currency in return and be done with this. Does anyone have any experience with this type of situation ? Does LL actually investigate or assist with this type of concern or am I up the creek in a canoe without a paddle so to speak ?