It is saying that there is something wrong with the internet connection or the SL Viewer. My internet connection is great and I have tried 3 different viewers. Can someone please assist me with this problem. I paid for it and it's not working, thats alitlle upsetting. Thanks. The only thing it could be is my Graphics card and I am having a hard time trying to figure out if it meets the requirements. I am looking at AMD.com and cannot even find my series listed. I'm going to keep trying, but if you know I have an AMD Radeon HD 6250 graphics card. Thanks.