Mio Puddles

when i try and log onto my main account everytime without failure it makes my internet crash, i have cleared cache, uninstalled and reinstalled, contacted my internet provider, but when i log into my alt account i have no problems and can log in straight away, any ideas on why this is happening as its very frustrating as i have rent to pay and a baby to feed, which may not be important to some but it is to me :( i use a laptop and i have checked the specs and i have no problem in that regard i have been fine on sl since i started with the exception of the last few days all my groups have funny symbols and always have so i dont think that is it and i have carried out disk defrag and system clean up also my laptop is plugged in using the ethernet cable straight from the hub :/ also spoke to my internet provider this morning and they have checked my connection and line and there is no problems with that ok so i got a friend to log on for me (dont worry shes one i know i can trust) and got her to strip my avi down for me and yes it worked i got into sl but now my avi wont put any clothes on lol, ive relogged a few times and she still wont and im making sure i dont do anything until my inventory is fully loaded yet she still wont wear any clothes :( ok scrap last update the account has gone back to crashing my connection so i guess i will have to wait until i hear back from LL :'(