aicat

I'm updating once again to say a big Thank you, to those who made helpful suggestions on the issue with both mine and my boyfriends accounts. I'm happy to say that i am now able to log back into my account again. After both my boyfriend and I submitted personal Id relating to our account details, and after i was advised to change my password, In an e-mail i received two to three days ago. It was also hinted at in the e-mail i received, that either mine, or my boyfriends account. May well likely have been compromised. Or that someone had tried to access our accounts in some way. And so the reason why both accounts were placed on hold. Which in that case, The only thing i can think to be the culprit. Would be the third party website i was advised to use to purchase lindens from, & by a person i was renting my parcel of land from. & of Which i've also been lucky enough to get back.

Not at all, You're all very welcome. I know many others have had the same problem. Having tried to find answers myself on the forum before posting about my own issue. But noticed that not many update further after asking for answers, & to tell of how things worked out for them. So not really leaving anyone after them experiencing the same. The knowledge to help them with their own issue. And hopefully even a way to resolve any problems should they happen upon them in future. And how true, yet surely Linden labs should also be more attentive to their customers and their needs as well. Although i understand that many use SL, if they wish to expand and coax in more & new users of SL. They first need to work on being more quick and resourceful when dealing with any issues and complaints. If they are overwhelmed by the number of support cases now, (& should they be) how will they fair with addition SL users. Otherwise it is also off putting, and does give the example that Linden Labs are only happy to take your money. But not happy to deal with any issues you may experience using the SL Grid. And Thank you also Czari, honestly i'm besides myself. And am not sure what to do if not wait it out for a response. As i've already submitted a question asking about the progress since submitting my personal details. So don't want to come off as bothersome, and even though this whole matter is rather bothersome to me. I just think there should be some kind of correspondence, to update a user on the progress of their case. & even especially once a person has submitted RL vital and personal details. Often its talked about keeping your personal details secure. And apparently Linden labs places importance on keeping all private details secure. So they could at least let a person giving those personal details. Know, that they have been received and are in the process of being looked at. Not just unnecessarily prolonging the issue at hand, and not letting the person with the account involved, know the progress of their case. Personally i find that to be both rude and very shoddy service.

Updating on the progress of my account release. And after being sent the void case Number, which i mentioned in an earlier posting. The reason that case number never worked when logging into my account (And as directed to do so in the e-mail i received). Is because it was sent as an update to my Boyfriends case, and so his case Number. Now i don't know why they would e-mail me, & direct me to leave a comment on another separate case number & using my account details. When they of all people, should know that I (or even anyone for that matter) is unable to access another case number which is not directly their own. I was quite fed up at this point and annoyed. So wasted no time in mentioning that the e-mailed request made no sense, and was not possible. Quoting along with the response the error message i receive. After responding i was sent another e-mail which basically stated that they understood my frustration. But which i highly doubt at this point. As they are still not doing anything to lesson that frustration they speak of. Shortly after this e-mail however, I was then sent yet another further e-mail asking that i submit photo identification of some kind. And to the same case number which i had already explained i could not access. (And In two separate responses back to whomever it is who is handling my case.) None the less i have been able to respond to the request by creating a new case. And quoting my original case number. as well as the case number of my boyfriends case, which they sent to me. And then also by having my boyfriend log ingot his account. And Me quoting the e-mail i was sent with the directions to reply to his case number. And mentioning my own account name as well as starting the response off by identifying myself. I sent them three clear pictures of my passport identification In both responses. But since submitting this personal information about two to three days ago now. I still have yet to get a response back from anyone. Beyond frustrating, or time consuming. I'm utterly disgusted by the service i'm receiving. Given that i have been completely co-operative, and have tried my best on my side to give any and all helpful information. Explaining the possible reasons for the hold (As i still do not know the reasons for) And also now handing over my personal RL identification. The linden labs team is turning out to be quite a joke in my eyes, and have been far from helpful in any sense.

Thank you very much, i will be calling to speak with someone instead. A previous poster did refer me to do the same, but when i re-checked this topic to get the details again. I could no longer locate the page amoungst the responses. Hopefully i will be met with better help through calling to speak with someone, and at a quicker rate then i have been dealt. And i'll be sure to continue to update on what happens.

Perrie great, Thanks for that example. I've read other examples too on where it Sometimes it can be to a users own fault. You do have to be carefull to browse securely, and in the midst of clicking & shopping on the marketplace. Whilst logging back onto your account to check deliveries. etc etc. But then as with all websites & not only sl there can be security risks. I did not have much to report back on the issue i'm having, & in the past few days. As i had not recieved much response or communictaion on the side of linden labs support team. And only recieved another e-mail today after a many number of days. Which asked me to refer to another case number. And a case number which is different to the case created by me initially, which was handling my issue. And where i have been submitting all questions and replies. However after logging into my account which is still on hold. (and as instructed to do so in the e-mail i recieved) So as i could respond to this new said case number created. I was met with a ''failed to load case'' error message. Now i don't know why they would issue me with a void case number? But have re-opened the case i had created & was submitting responses to. (as they took it upon themselves to close that case, when issuing me with the void one) And have left a comment asking the very same thing, about why i've been given a case number which i can not access. Yet with the instructions to access it and leave a comment. At this stage I feel that beyond playing the waiting game. there also seem to be very poor customer support involved here as well.

Since the reply from someone i mentioned after submitting another support case. I've not heard any other response as of yet and other than a follow up e-mail which i received. Asking about feedback for their support system. And precisely it is tedious, and does feel like we're being penalized for something. It's surprising that what was an anniversary gift has amounted to this. And if that was even the cause as we are still none the wiser, yet it makes me think it best to keep serious gifting gestures. Away from sl activity if this is the problems it may cause, And again given that we still don't know the real reason as to why this has happened. We can only guess and rethink back to what might be the reasons, It really is like picking at straws at the moment. I do agree however that the safety measures of which they have in place is extremely necessary, that i do not dispute. Whilst reading previous topics created by users on the forums who have experienced this, or something similar happening to their accounts. It seems to be very easy for accounts to be hacked into, sent lindens from other sources, or even for sl users to be framed for actions they have not committed. It's quite shocking and i hope to think i have met nothing but genuine people so far on sl. Thank you also for explaining the limits, to me as well. I thought we could pick and choose our tier options so why i had initially asked in a case created to be raised. Thinking it more suited to my needs to be placed in a higher tier. But now i have a better understanding of how they work, So would just have to wait for that 30 days passing.

I had submitted another support case on the issue, and this morning received an e-mail from someone saying that my account situation is being reviewed. So I'm pleased that at least someone is looking into it, and that that means it will be sorted through in a short amount of time possibly. And in still hoping this can be sorted out before my next parcel payment. Still I am at least grateful that it is being sorted out even if at a slower pace then would be convenient. I still have no idea what would have triggered the holds, and was not told in the e-mail what the reason is for my account being placed on hold. Nor my boyfriends account as well for that matter. And unless we are not allowed to purchase lindens using other websites other than through the sl exchange? having had reached a limit on my account, so not able to put down a further weeks payment for my land parcel. I was advised by my estate agent whom i purchased my parcel of land from, to purchase lindens through his website instead. as there are no limits given there, which is what i did with the intention of putting down a further two weeks payment for the land i own. And so as to not have to worry about paying in future, leaving me with the options of purchasing more land. And also paying for that as well, I'm not sure if anyone is familiar with using other websites to purchase lindens. Or has used one before and has encountered the same issue as i am now, upon using your details on other websites to purchase lindens?. i don’t know if we are only meant to use the sl exchange, or if the use of my boyfriends details in two different sources for lindens is what has caused the issue. At this point as someone mentioned, only they know. And again I'm also not sure how the limit buys and US amount works entirely. Having not had the need to make use of the linden payment system before. But i think i do understand if i'm right, that the US amount. Is used as a sort of holding point, For which you can later use to purchase lindens. But that once you have reached a limit, you are still not able to purchase lindens this way either. My boyfriend has made sure to deposit money here and keep it positive after each linden request. As it does say something about a negative balance being affecting to an account. I'm not sure if that could be the issue, or the frequency of taking out small amounts to pay for lindens.

Mariam Thank you so much, this could possibly be a reason, my boyfriend does go by two names one is his birth name which is on his old documents and yes some bank card details. Whilst the other name is the name he chooses to go by. And the name that everyone knows him as, he does use his more known name to sign up to any websites online. Such as the Tycoon game i mentioned and or any e-mail accounts held by his e-mail providers. Along with other accounts which he has created since his change in name prefrence. But also does use his birth name as well, depending on the websites. I'm not sure if this is the issue here too, but again it could be that he used an older account to give me my premium account. Then used that same account for himself, not giving thought to the details he signed up with and maybe wanting to have annonymity. i don't know, or also in Not wanting to use his main card account details, whilst keeping household and other spending funds seperate. And so as to keep an eye on our immediate spendings. He is quite careful with where he invests our money, and told me that he honestly only really thought about gifting me my premium account, and the funds to start my business on sl, after seeing that i actually had ambitious ideas, and was not just using sl for fun only. Given that i also have a home business which i manage in designing. And where the interest came from in wanting to mirror that same ambition into second life, & with my future fashion venture in owning an sl fashion boutique with uniquely designed creations.

Czari Thank you for the welcome, Im aware that sending gifts to other accounts is permitted, as i've sent many a paid gift to friends whilst on sl through the marketplace. But in the case of someone upgrading your account for you to premium, and as a ''gift'' to you for whatever reason. Then some time later deciding to open their own account, and also upgrading that account to premium. Given that this person (my boyfriend) would have to use his account details to deposit the money for said gift which he gave to me. whilst also using his ''rightfully own'' account details to start his own account and start possible residence on the sl grid with me. That seems to be the issue here i think, yet i still can't see in which way that would be counted as a violation, or reason to have an account put on hold unless needing proof, that the two said account holders sharing the same ip. Are in fact two different people who know each other. And are aware of both accounts and all their activity, which is the case here with me and my boyfriend. And also taking into consideration what somoeone mentioned earlier about cases of fraud and the likes of. However I just don't know if that is truly the reason, or even a good enough reason to suspect that this is the issue. As i am also again under the impression that many couples who use second life together, or even husbands and wives also use their shared accounts for sl activity. My boyfriend does have my password though, And as i'm terrible with remembering any passwords for just about anything, whilst also knowing very well that a lot of sl users have lost accounts, due to not being able to remember their passwords or security questions. But to my knowledge and his, he has not signed into my account on multiple occasions, either with the intention of doing so or even mistakenly. we are both very aware of what each of us does with our accounts, and actually discuss all purchases done on sl or the marketplace together. As my boyfriend also does manage all our finances in RL. And for good reason. we not only discuss just the future plans for our sl business venture, whilst keeping everything else obscure. And especially in refrence to the property one, which seems to be the most at risk here given that it was underway. With the fashion business yet to start. When upgrading my account and after telling me the gift he had planned for me on our anniversary. My boyfriend had me log into my account, and then submitted all the details needed to make the upgrade. As i mentioned there was no payment details on my account before having no need to put any until recently. ''In the future if one of you wishes to help the other one out with your accounts financially, either send lindens to each other in world or give the money to each other in real life. I know that doesn't have the "suprise gift" effect, but will keep security triggers from happening'' And for your suggestion as well Thank you, This was actually going to be the next step, had this situation not occured. My boyfriends account is very new, and so we wanted to upgrade him to the same premium member staus as myself. because we thought it easier thinking the premium benefits something to make use of, and because we simply are not long term users of the sl grid to know any different about premium accounts not being worth the upgrade. So whilst my account would only recieve money. His would transfer funds into mine to minimize confusion. his being the main financial account and especially for when managing the businesses we had in plan. ( he would take on managing the property business after some time setting it up. For me to then go into my fashion venture)

Morgaine Thank you also for your helpful response, i do believe their actions to be quite understandable given the same reasons, and shall also phone them as you have suggested as well. Hoping that will further assist the issue. The post should also now be more readable to others, if not the first time. Upon writing it i was in a hurry to find out why this has happened, as well as start my daily routines.

Thank you very much for your response, I have yet to hear a reply on the issue from someone, but am hopping they sort through the issue soon. I have also taken to it to add this post to my case, along with my original reply to linden about the matter. My boyfriend however feels terrible right now for having made the kind gesture, whilst also creating an account for his own use. Given the issue it's now caused. And i really was in high hopes for my new businesses whilst he was being encouraging of my ambitions. You have helped to explain though the reasons as to why this has happened, which makes it much clearer so Thank you. Has anyone an idea on how long it takes for issues like this to be resolved though?. I'm hoping it can be sorted through by or before next week, So as i can continue to pay off the rent on my current land parcel. I'd hate to fall behind on payment or worse yet loose my new land, with all hope of creating a business and then expanding in the feild on sl, and all because my boyfriend thought he was being kind and gracious.

Hi im new to posting on the forums, and i'm not sure if i'm posting this correctly or in the right place. But would like to recieve help on two seperate accounts, being put on hold. The first account has been opened months ago around five to six months ago maybe even more, and the second a more recent account has been created by my boyfriend. The first account was upgraded to premium status about a week and some days ago. with my boyfriends account details, as a gift to me his girlfriend, previously before this gift from my boyfriend, there were no payment methods being used on my account. And the reasons for the gift, along with him also crediting my account with lindens as part of that gift. Is given that i was interested in starting a property development project on sl, whereby i was going to be starting a business on seocnd life in the property and land feild. I am in the process of buying land in sl (having already brought one parcel of land and having already paid the fee, whilst in the process of buying another part of land to later then rent on or sell on) whilst also with future plans of opening a second life shop on the marketplace. which will sell clothes to other sl residents. and making use of my meshing and design skills. My boyfriend who opened up his account some days ago, in a bid to help me manage the property venture, created an account and also upgraded his account to premium status. So that he too will also benefit from the same premium extras as my account does, however whilst on my new parcel of land, and refurbishing the home yesterday. I was logged out of my account by an administrator. And so now have my account on hold. I have also in the few days previously asked to be moved up to a business teir, so that i can manage my new business efficiently, and given the limit on sl. I am also under the impression that this is a normal thing to do, and that any residents, with the plans of having a business. Have to have their account level raised to suit there needs. My boyfriend however after seeing that both our accounts have been put on hold, and for reasons we both don't understand. Has also sent a reply to linden labs, or the admin. Explaining the use of his details on both our accounts, given that he gifted me the premium account membership, and also pays funds into my sl account. whilst having just started to open his own sl avatar account which is visibly very new, and using his same details which are rightlfully his details, and on hiw own newly created account. Now i'm not sure if there are limits to multiple accounts or not, as i have never used or had one,..(until now, and so as i can post about our new issue) But nor do i see the need to have another account, given that managing one account and avatar is quite time consuming as it is. so again if there are no secondary accounts being made, why would our accounts both be put on hold? my boyfriend who usually plays Tycoon online, which is a business game, thinks perhaps that the hold is due to shared ip adresses, which is what he has seen others become affected by, on this business game which he plays. Yet i have friends on sl who also share the same ip with family members. And are also frequent players of sl. My boyfriend in his reply also feeling bad for my own accounts jeporady, and given the length of time i have been on sl and much longer than he, has suggested that if there is an issue, with having two accounts, that his be removed from the grid, and my account be taken off hold. we were not aware at all that couples could not be gifted with sl account benefits. and if a boyfriend decides to treat his girfriend on their anniversary. and or that it was not allowed to have a shared ip with two accounts. Is there anyone who can help with the issue, with answers, reasons, or even solutions. Thank you. and just to add again i had no choice but to open this account to be able to create a post about this issue. given i still can not log in. And we're still unsure about the details of that. we have both read through the terms of service and don't see them being voilated by either of us in any way.