Myka Ghost

Why is it so difficult to get real help with Second Life? I come on most viewers and look like a cloud. I was able to come on Phoenix but I cannot for some reason put on anything in my inventory. This is very frustrating. No one seems to be able to help ever!!! All I get is fifty reasons why its my fault. But I have a fast enough internet speed and pc speed; and I have done everything like clearing cashe and rebaking textures but still nothing is working. Please fix this issue. THANK YOU!