Kristen20 Macarthur

Sharing the cache folder between multiple viewers is a primary cause of “inventory loss” which many experience, although not the only cause. It also frequently results in crashes or erratic behavior. Clearing your cache manually will “cure” all manner of odd behavior and is the suggested procedure before resorting to more drastic steps like reinstalling the viewer. 1. Open Preferences → Network & Cache 2. Go to the first path “Cache Location” and click the “Open” button behind the path. This will open a file explorer window displaying your current cache location. 3. Logout (close the viewer) and then delete everything inside the cache folder displayed in your file explorer. Now continue as follows: 1.Log back into SL, to a quiet region (try Smith or Pooley). On your inventory window, click “Recent Items”. 2.Wait for your inventory to repopulate fully. The process may be sped up, if necessary, by typing random letters into the search bar. 3.While inventory repopulates, do not teleport anywhere, and do not attempt to access anything in your inventory. Talk to people or surf the web, or just go out for coffee 4.Watch as it repopulates. As long as you can see (Fetched…) at the top of the inventory window, it is still loading. 5.Once inventory has repopulated, log out of SL once more, then log back in. That process works in a very high percentage of times. If it does not work for you, then I suggest filing a support ticket that details what you have already tried and asks LL for their help.