I was having a nice day Wednesday. Had just rented my first SL land, and set up a house, added some furnishing and a pretty expensive purchase from one of the local stores--3000 Linden expensive. I returned a few hours later to see that expensive item had disappeared. The majority of the stuff, house excluded, was cheap--free or maybe 100 L or less, sadly the only thing that disappeared was the 3000 L item. Long story short, I contacted my land renter and was told it was likely lost in the roll back that SL will be doing for the next year. I was advised to start a ticket, but SL basically said since I'm not a premium member they won't bother looking into it. I was given a link to their suggestions list--I guess the least possible effort on their part is what I should expect. My bigger concern is SL is a really cool concept. I love the freedom it offers, but it is really poorly run. The official SL viewer is likely less stable that most of the third party ones. I view some of the videos by Torey Linden and he always used a different viewer, hardly an endorsement for the company he represents. A biggest problem is why don't you simply shut down the site for an hour or two if you know your doing rollbacks? It might save members the loss of expensive items. To me that is common sense, not sure why Linden Labs doesnt do it. I don't visit the SL website daily, and dont read all their blogs and latest news. I would imagine if something really important is happening they would at least send an IM message to warn members. I'm nearly to the point of being jaded by this sort of stuff. SL has a fairly steep learning curve, a piss poor way of offering teaching to newer members, and a crappy viewer. If a member looses valuable inventory due to their stupid roll backs they basically blow us off, and they wonder why people are becoming disenchanted by their site. If not for the create efforts of other members--and certainly not because of LL itself--I think this site would have been gone a long while ago. Sorry for the rant, but really angry about now.