Hoffman Renfort

I want to know why my account has been put on "HOLD"......when i didnt do"Anything".....AT ALLL." im FED up with what "LL"...calls.."RULES".......1:you HAVE TOO have premium to get phone service.nope i dont think so.....2:the Ticket takes the mforever to answer back and ppl dont have the time for it.........i will continue to call"LL" and they WILLNOT refuse to answer...WTH...makes you HAVE TOO have premium to call phone service"NO ONE" does that D:<.....Cmon "LL" take this stupid Phone service down or make it where you dont require Premium