Did the clean install including the hidden cache folders and even did the regedit and removed everything sl, firestorm, phoenix, and imprudence, and radagast. I ran the ccleaner to remove fragments of old programs and still the names persist. I tried to contact second life support but frankly can not figure out how to do that. There are no drop down choices for my problem and they seem to not want to be contacted. They make it nearly impossible to do so.