Alma Draegonne

Now I know, I read it a few days ago in this same forum, but when it happened I didn't know. Thank you! Right now they returned the money that LL discounted me yesterday, for "fraudulent purchases." Kristin solved it again

The purchases were made on 2/2/2020, I was connected when it happened, I immediately checked the purchases and saw that they were being sent to a newly created account. (That account was deleted within a few minutes). The person who made the purchases was connected and I talked to him, I told him about the purchases, that I was sure it was a stolen account and that I was going to report it to LL. He did not answer me and continued to spend money considerably. Report it to LL immediately, with data, names and screenshots, a report in the world and a ticket. That ticket was sent to Marketplace> General Marketplace Issues. And it was in process until yesterday, which closed without response. In the afternoon my money was withdrawn.

It happened to me the same, but it turns out that all departments do not work the same, I sent 4 tickets, and in the end they returned the money, you must send it to Marketplace> General Marketplace Issues. There I sent 2, the first one was not answered, the second one solved it for me Yesterday I sent another, since they removed about 47000l again. I trust they'll give them back to me ...

I have put my items up for sale, after talking with Kristin, I feel more protected. I think this incident will make them work more on this issue, and I hope they also start controlling copybot, because I think it is related to account theft, in every way it is also a big problem, as we all know. I am very glad that are working on it, until now we were totally unprotected against this.

Hello Alma Draegonne,Thank you for contacting us. Your case has been escalated to me for further review. I am sorry to hear about issues you’ve encountered regarding some recent Linden Dollar assessments from your account.After conducting a secondary review, we have reversed the assessments from your account between the dates of 12/21/2020 - 2/1/2020. This should now be reflected in your Linden Dollar balance.We apologize for any frustration and inconvenience this may have caused, and are working on improving this process to reduce the negative impact on our Residents.Please feel free to let me know if you have any questions or need further assistance. At last! TY Kristin Linden !!! I have asked if this is going to continue, since other times it has happened have not returned the losses. Depending on what they answer, I will re-list my articles or not. At the moment I still don't activate them because I don't trust too much

I hope so, they seemed to understand me lol Seriously, I sent tickets to several departments, I wasn't sure who to turn to, so I tried several, the first one went to the marketplace but they didn't answer me, then I tried others, now I insist on the: Marketplace > General Marketplace Issues., I'll tell you that they respond

I have already done it, I have 3 tickets in 2 days... I keep insisting

Hello Alma Draegonne, Thank you for contacting the Account Security team. We understand your concern regarding your recent Linden Dollar assessment. I do understand your frustration. However since the items were purchased with Lindens that were obtained through unauthorized and fraudulent activity within Second Life. Pursuant to Section 3.1(ii) of the Second Life Terms of Service, the Linden Dollars received by your account are now void and must be removed. Accordingly, we have assessed the Linden Dollars against your account, and you should see this reflected in your Linden Dollar balance. We understand the fraudulent Linden Dollars were used to purchase item(s) from your store. As stated in our Privacy Policy, we are unable to discuss another person’s account. While we cannot return the items to you, we can assure you every measure has been taken to secure the accounts and reduce the impact of this fraudulent transaction. Thank you for your cooperation and understanding in this matter. Best Regards, Account Security Linden Lab Sincerely, Second Life Support Team This is the answer I just received, and they don't give me anything back ...

They have not returned anything to me, they did not even answer my last ticket, I have sent them another one, I will tell you what they say ...

You may be right, and I have also thought about it, since most of the collections that are stolen from me, are the ones that later appear in the copybots stores that are scattered throughout the market, and there are many. Once I made a tracking with several Gacha creators to report it to LL and we found more than 100

I know, but strangely many do, maybe they look for something else, I don't know ...

I had a gacha resale shop in the world, but as you say there are huge sims full of resale in which you can spend hours without finding what you are looking for, that is why most people use the marketplace, I use it myself to buy items that I need to complete the collections that I sell later. People prefer the market to look for gacha items and I closed the world store, since I have more rentals to pay and for me it was an extra expense that doesn't bring me benefit. The group you have commented sounds good, at least to be able to sell the things that we cannot offer in the market while the hyenas are lurking...

I hope they react, although I don't have much faith..

I am removing all the items that can be goodies for these thieves, it is bad for me because the store will remain empty, but I am not willing to continue feeding them

But they connect in the world to buy, I have already contacted more than one while they bought me. As they are exaggerated amounts of money, I immediately check them and see that they are sending things to new accounts. More than once they were connected because I spoke to them, one even thanked me for the items ...

But he can have the "pirate account" offline, send things as he buys them, and then connect to pick up. He doesn't have to be online to receive the items.

It is the Market stores that I refer to. These hackers, steal accounts, buy things as a gift to new accounts that have just opened and then closed, after having sent the items anywhere. Now, at least they do it that way. In the same way they can steal an account, buy things and as they are "transfer" send them to the "pirate" account they just opened, and that's it...

I believe that removing the gift option does not eliminate the problem, you can buy things and send them to the new account in the world. Items can be tracked because they have an ID, in fact I track one of the purchases, not with that method, but following account transfers, and I found the final recipient, and have sent the notification to LL. The answer is always the same "Due to the privacy policy, they are not allowed to enter the accounts to take the objects"...

Hello, I did not know about this forum, and I have arrived here out of desperation, there have always been thefts of accounts and fraud of this type, but in less than a week almost 200K have been taken from my shop in complete gacha collections and no copy items. LL takes my money but does not return the items. The answer "due to the privacy policy, they cannot access other accounts to check the objects". I mean they steal from me in a totally protected way. LL should protect us, it is thanks to trade that the economy of SL is sustained. I do not know what to do, I do not dare to continue selling items in my store... Sorry my English.

Hola Irene, gracias!!!! Acabo de rebuscar por el foro y he visto un caso parecido al mio, al final he borrado la caché manualmente, ya que lo hacía directamente desde el visor. He visto que explicaban cómo hacerlo (no sabía que eso se podía hacer, ni tenia la certeza de estar haciéndolo bien, me daba miedo borrar lo que no era), y al final me ha vuelto a cargar todo el inventario :smileyvery-happy: Que susto!!! Muchas gracias por contestar!!! la verdad es que estaba que me daba de cabezazos... es una suerte haberos encontrado, ya me pasaré más por aquí, no sabía que existia este espacio, la verdad es que muy "guapo" :matte-motes-inlove: Un ABRAZÖN!!!!

Hola, soy Alma, aunque llevo jugando 1 año no había visto los foros hasta ahora, ya me vale!!! A ver si podeis ayudarme, es que tengo un problema que no se como solucionar, vereis tengo el visor Beta, y hasta ahora no había tenido problemas, el caso es que tengo dos ordenadores, y en el portatil ya me pasaba que no me cargaba todo el inventario, pero tampoco le di más importancia, ya que pensé que era cuestión de capacidad puesto que en el fijo me seguía cargando todo el inventario. Ayer cuando entré en SL, no me cargaba casi nada del inventario, me han desaparecido 15000 items, he limpiado la caché, he desintalado el visor y me lo he bajado 3 veces, pero no hay forma... no recupero el inventario, sólo me cargan 5000, de 20000 items. Por otra parte cuando quiero abrir el grid del visor (ctrl+mayusculas+g) tampoco se me abre... en el portatil me siguen apareciendo los mismo items que antes (excepto los que ya no cargaba de por sí) así que no entiendo que es lo que pasa. ¿Me podeis ayudar? estoy bastante desesperada porque me ha desaparecido todo lo importante y la verdad es que el portatil es para uso laboral, así que no lo utilizo para SL. Muchas gracias y un Abrazo!!! Alma