Augustrock

hi, i am new to 2nd life, today i purchased two items from the same vendor via the market place wile off line and then went in game to collect the items. one of the two was delivered one was not. is that saposed to happen? am i out the cash? according to the my order history it has both have been delivered? is this normal? is there anything i can do about it? in a different tread some one memtioned some thing about an inn box. where would i find this? thanks for the information.