Maerowyn

Yesterday i ordered something. I never got it. When i looked at my order history it says this: 1 item failed with the error: Second Life communications timeout This item wasn't delivered - No charge for undelivered items Well, i did charge it because i never got my money back. I bought it from another avie and i got it now but now i dont have my money back from this failed order. What can i do? Sincerely, Maerowyn