VelkKrelian

Is live chat support that actually comes with a Premium account worth anything? I have always had a basic and purchased money. I just wanna ask cause I don't really want to invest anymore into this game until I get my situation sorted.

I use to clock hours on end until I had some account issues. Was doing the whole family rp, boxing, I probably say I tried about almost everything learning the game. I am thinking though even if I get it sorted I am gonna cut down on my envolvement with this game. I can honestly say I was addicted up until I came home from winning a boxing match an went to relog and found I couldn't jack back in. Sorta broke my addiction and brought me back to reality to the fact you can be unplugged from the Matrix and loose everything ya ever worked for in the game at any moment an not much you can do about it. Not really feeling that mojo. lol Think I will take a page out Ceka's book an use it more as a chat program for friends. lol

Linden Labs isn't even set up to deal with common issues on the phone and that's half the problem. They are set up for billing issues only. Billing issue then your fine they are equiped to deal with that. Everything else then it's a problem. And something mentioned above about them banning regards to me contacting them about my wifes account. That's still a wrong attitude to have. They simply could have stated they can't discuss it and that woulda been fine because my response woulda been well someone needs to contact her then. That just proves my point in why I am saying they need phone support for this type of thing so that they can validate who the actual owner is of the account same as they do for thier billing support. That's what we have our security questions for to validate ourselves as being the actual owner to prevent misuse and fruad. It should not take week to months on end for them to deal with customers on issues no matter what. Bottem line. That's just pathedic service all the way around.

I apriciate the advise Venus.What I ended up doing was I basically formatted the drive and gave that one away. Got her a new pc and just had built mine. I pretty much sorted out all the problems I became aware of due to it, but for some reason I can't seem to get things sorted with Linden Labs regarding our Second Life accounts and I am not understanding why it is such a problem. The response and actions taken against me after contacting them about her account was way entirely out of order and no one can give me a good explaination as to why it was done. It was over kill and was no good reason for it.

We need better support this not gonna cut it. My rl wife and I had some accounts accessed without our knowledge Second Life and otherwise. One example of which was our Lord of the Rings accounts. Took me not even 20 minutes on the phone with Turbine to get the matter resolved and let them know we regained control of the accounts. We contact Linden Labs support an get told to submit a ticket. because as a result my wife got her account deactivated in Second Life. Weeks on end go by an she recieves no response from Linden Labs. I had just built my computer and had it up for not even 2 whole days. Brand new and all and I figure I have an existing account mabye I will get a better response since mine are active. I contact Linden Labs and instead of recieving a response I get all my accounts deactivated on me now and to top it off and put icing on the cake my pc banned and no one seems to be able to explain to me why except to show me a TOS clause which was suposably broken which I don't believe because I know for a fact some of those accounts hadn't been logged for some time now. Somebody explain the logic in that one to me please? I had to create this account in order to submit a ticket and finally yes I did get a response, but I am still not getting the matter dealt with properly. One would think Second Life being a mmo where people do buisness in this game daily and spend thousands of dollars in this game could at the very least get phone support where they could speak to an actual live person to deal with the problem. I think everyone in the community would agree support needs to step up it's game and we need to be able to talk to a live represenitive when it comes to serious account situations. Personally I don't want to wait 50 years to get a matter resolved that only takes 20 minutes of conversation. I ain't that young anymore. lol :P