I am unable to find any hardware bans linked to your account.
What viewer are you currently using? If anything other than Viewer 3 from secondlife.com, please try logging in with Viewer 3 and copy/paste the error message you are getting when trying to log in.
Also, can you double check your MAC Address and Volume Serial Number?
1. From a PC, go to the Start menu, choose Run, type cmd, and press Enter. From a Mac, open the Terminal and follow the rest of the directions.
2. Type getmac at the screen that appears.
3. We're looking for the numbers with the dashes (-) in them.
4. If typing getmac gives you an error message, type ipconfig /all. We're looking for the Physical address information.
The MAC address should be numbers, something similar to XX-XX-XX-XX-XX-XX.
Likewise, the Volume Serial Number, which can be shown from the command prompt by typing dir and reading the number at the top. 1. Go back to the screen/Terminal.
2. Type dir, and the serial number should appear near the top. This should be in the format of XXXX-XXXX.
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What viewer are you currently using? If anything other than Viewer 3 from secondlife.com, please try logging in with Viewer 3 and copy/paste the error message you are getting when trying to log in.
Also, can you double check your MAC Address and Volume Serial Number?
1. From a PC, go to the Start menu, choose Run, type cmd, and press Enter. From a Mac, open the Terminal and follow the rest of the directions.
2. Type getmac at the screen that appears.
3. We're looking for the numbers with the dashes (-) in them.
4. If typing getmac gives you an error message, type ipconfig /all. We're looking for the Physical address information.
The MAC address should be numbers, something similar to XX-XX-XX-XX-XX-XX.
Likewise, the Volume Serial Number, which can be shown from the command prompt by typing dir and reading the number at the top.
1. Go back to the screen/Terminal.
2. Type dir, and the serial number should appear near the top.
This should be in the format of XXXX-XXXX.
Thanks,
Derrick Linden