i have start a forum about the same promble i have read has much has i can and i even ask for help form the game people and they say that i need to be a member to get there help here is the email i got back form them.
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Case: 01190435Avatar: Healingrose Resident Type: Avaline IssuesStatus: Waiting for Customer Acceptance Hello Healingrose Resident,
Our records show that your Second Life account has a Basic (free) membership. Basic members have many Support options open to them (you can file cases about most account issues, billing issues, marketplace issues, and some technical issues), but it seems like your issue in this case is not one that is supported for Basic members.
If you have a problem or question not covered by these issue Types, you may be able to find answers at our Self-Help support portal. Here are some options for you: *Second Life Answers: https://blogs.secondlife.com/community/answers *Second Life Knowledge Base Wiki: http://wiki.secondlife.com/wiki/Main_Page *Second Life Bug Tracker: http://jira.secondlife.com (and a quick tutorial: http://vimeo.com/14643240)
If this still does not solve your problem, and you would like extended support options (like live chat help and expanded support case Types), you can upgrade your membership to Premium here: http://secondlife.com/my/account/membership.php. Remember that you must have a valid form of billing (PayPal or credit/debit card) on file, and that you will be charged immediately for the full amount of the membership. Thank you for contacting Linden Lab Support
Regards, SuzanneI ScoutLinden Lab Support http://blogs.secondlife.com/community/community/blog/2010/10/07/making-strides-to-improve-our-customer-support-services
To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01190435
(To view the Case online, you will need to log into Secondlife.com with this Avatar: Healingrose Resident)
im sorry that all i got out of the 10 days has a new person has gotten so far, you must pay them or dont play at all. im still looking to see of there is any anwers if i find somthin ill get back to you