LilTartToo

Do you know how to read? I said I hadn't logged on 3 days.. I didn't say I reported it 3 days later.. actually I quite clearly stated earlier in this thread that I reported it immediately upon recieving the linden purchase e-mails. I'd love to say more, but I'll follow the golden rule, "If you can't say anything nice don't say it at all"

Maybe that could quite possibly be because you've never filed a fraud claim? I would expect that would put a flag on an account requiring more information. I've seen plenty of other posts in these forums about LL asking for the exact same type of information. That IS why they have you put it in when you sign up in the first place.

Except that if you look (http://community.secondlife.com/t5/General-Discussion-Forum/Recent-Scam-Takes-100-000-Linden-from-a-User-Account/td-p/988791) you'll see I'm not the only one this has happened to. I didn't dig that far to find that one, but I bet if I did dig I might find others. I wasn't even in town when this happened and I hadn't logged into SL for 3 days. The only reason I knew is because of the mails on my cell. And yes they can see from my ip that I was not at my home location at that time if they do track that, which by the way, ruins the SL is anonymous thing.. They also make me verify each time I call in. RL name, DOB, where I was born, mothers maiden name, etc etc.. So they know they're not talking to Joe Schmo.

The billing dept has it on hold, not any security dept.

Of course I did. I filed with LL, my bank and mastercard immediately. Also deleted billing info and changed password immediately. I wrote LL a novel with all the details so that everything was spelled out perfectly.

Actually I quite understand putting my account on hold to do an investigation and I don't have an issue with that. My issue is that they did it 9 days after the hacking took place and they have done NO investigating since putting it on hold. The first guy I talked to didn't even know why it was on hold. It just seems chronologically illogical to me.

How exactly is this for my protection? I tracked the linden myself. I got them back myself. I chased down LL to get them back myself. I also handed LL this persons paypal adress that I got on my own too. I changed my password, a few times actually and I deleted my billing info. What exactly is LL protecting me from by having my account on hold? More importantly WHAT are they doing about this person hacking in and taking 100k from people, if you look on page 2 of the forums, I'm not the only one this has happened to.

The exact same thing happened to me on the 9th. The person sold it to a lindex exchange right from my account though and I managed to get it back from them before the transaction was complete thankfully. Anshex was really great about the whole thing and very prompt about getting the linden back to me. LL was great about taking it back and reversing the charges, BUT... 9 days later they put my account on and admin hold and it's still on the hold. It's been a week and the ticket hasn't even been reviewed. This is pretty freaky to me as I too am very careful with my password. I do know that once this is settled I will never leave billing info on file again.

July 9th my SL account was compromised. I have no idea how, have never given out my password etc. Someone logged in as me, bought 100,000 linden and tried to sell it for rl$. I got the e-mails on my phone and managed to stop the transaction before the company had transferred the rl$. They were great to work with, gave me all the info they had on the person and I turned all of it in to LL with a full description of exactly what happened. I didn't feel real safe leaving all that linden in my account while LL decided what to do when it had just been compromised so a friend held it for me. I did inform LL of this, explained why and gave them the name of the friend. Takes a few days, but LL takes the linden back, reverses the transactions, all is well. Then on the 18th suddenly I can't log in.. my account is on an admin hold for investigation. I'm told this is for my protection because of the situation. Over a week later? after I've changed the password and deleted my payment info? Gee.. great protection. The next day they put a hold on my friends account that held the 100k for me. it's been a week since I submitted a ticket and per the phone line no one has even looked at it yet. my friend is still also on hold. Has anyone gone through this before? What was your experience? Everytime I call their timeline gets a few days longer..