Lexilium

Hello, I've had cupple of serious problems recetly with SL. I do not feel it is very good for me as I keep spending way too much time on it and stressing out. A friend was over for visit and clicked my Cancel account button. At FIrst I was mad she Did, so I created a Case saying that I do not wan't it to be canceled. Today I took a long deep breath and decided that I actually feel so much stress cus of this game as they have my ID that I just want it deleted completely. (I have been banned cus Age verification the 7th day) I closed the case and explained that i do want this account to be canceld.The Cancellation is pending . Searched around a bit and saw that the Account can not be removed Forever, it always stays in Database? Is that true? Do they keep your Personal Info? I need some Answers. Thank you!