Tiger Dash

Hi im running windows 7 on my laptop i have two issues one being when i go to log into sl it says unable to connect to grid but when that message comes up and i click close and not click out of the window and log in again on the same page its connects flawlessly i dont get it 2nd issue is i have no sl voice went into task manager and seems its not showing it ever launched so went into program files and tryed launching it manually and still not working iv tryed a reinstall and everything i could think of i even thought it could be the pheonix viewer but same thing with pheonix happens on viewer two and any viewer i use same with the connecting to grid computer info: compaq presario CQ57 running windows 7 OS 5 gigs of DDR3 ram AMD1GHz dual core cpu with AMD radeon HD 6250 graphics