[Hello, I just downloaded Phoenix Viewer 1.5.2.1050, it wont let me sign on]

Hello, I just downloaded Phoenix Viewer 1.5.2.1050 ,  I have an Existing Acct. with Linden's Secondlife Viewer 2 ,  and the new viewer wont let me login it just keep's giving me the "sorry we couldent log you in please make sure you have entered the correct user Name and Password,and make sure the Cap's Lock is off"

What should I do if I can't use my secondlife user name and password to login ?

[media_plugin_webkit failed how do i fix this without taking my brand new comp. to the shop?]

since this thing just erased my post i'll go over it again if you can't get this to work how do you expect to get people to PAY for anything in here media plugin webkit failed for the last  three days i'm using a new comp. my prof. gave me this as a class project and i cannot do anything because the program completely crashes half the time before it starts and the rest of it search and view profile won't work there has to be some way to fix this without paying a fortune please let the rest of us know thank you...

[I cannot just paste my pic into my profile ???I took the pic from an e-mail there is no link]

Thank you i see the whole point to this place is to be as difficult as possible i guess i'll just use the fish as my pic what a PAIN in the @$$

[I cannot just paste my pic into my profile ???I took the pic from an e-mail there is no link]

OK what i'm trying to do is take a pic from my e-mail i've captured it with my mouse there is NO link just the pic and now it will not let me put the pic in my profile is there an easier way ?I can't believe that it is supposed to be this difficult.I've only been here 2 days and i'm ready to quit.

[How can I put a picture in my profile from my mouse where i have it captured]

 I want this as RL profile pic how do i take it from my mouse and insert it to my profile?anyone please??????