Hi thanks for all the reply's
I tried taking off all the scripts but did not work for me.
I am not on a WIFI connection.
@rolig I tried everything in that link you posted I tried all the steps but nothing worked, the only one left is: ''If this too fails, you will need to try the Craig or Katie avatars. For this, please join one of the Phoenix in-world support groups and request it. The groups are listed here; or you may contact one of support team directly.''
@ Inulla my av is not wearing any hair or others at the moment.
All the problems started in emergence viewer.
Thanks all, for helping to fix it, should I request the craig avatar?