@ Charolotte: It's ok.
So: An Update!
I tried a few things to get the problem fixed but it wasn't working so I logged into my Alt. While logged in, I got a message that my main account had just gone offline which I thought meant the problem was fixed. But, No: the problem is still there it's just moved. Now when I log into my Alt here on the website it still says my main account is still online.
Does anyone know how to fix that?
@ Couldbe: how do you turn on mapping rights?