Have you gotten this message? “Are you having a little trouble with your password or security question? We can get this straightened out by talking to you. “ No, you are not alone. This happened to me around February 16th. I have spent many hours reading SL forum posts about this situation. Here’s what I found out: When this happens, you are also prohibited from logging into www.secondlife.com The situation seems always to be the same. Out of the blue, a resident finds out that they can’t log in, there is no email notice sent before this action, a call to the phone number provide results in nothing other than a confirmation that the account has been “put on hold” with the caller told to log a support ticket.IF LL decides to “un-hold” the account, it is usually WEEKS later, with no explanation or apology given. This happens to people with premium accounts as well as free accounts. It happens to people that have only been in SL a couple of week or many YEARS. There was a JIRA ticket created in 2008 about this problem and was closed by Sue Linden on Dec 21,2010, with no comments. See: https://jira.secondlife.com/browse/WEB-2422 (Yeah, that's fixing the problem!!!) I called the number on the screen when I couldn't log in. I was able to talk to someone right away. After looking up my information, all the person could tell me was that there was an administrative hold on my account and I was advised to fill out a support ticket. I did, but I got no email response from Linden Labs confirming that I successfully created a ticket. I did try to change my password, which I was able to do when Linden Labs sent me an email, so I KNOW they have my email address. I then created additional support tickets about this. I did get a response from them but the responses tell me to stop creating tickets, so I know at least someone is seeing them. One of them did include the original support ticket number for reference, however, but since I cannot log into their website, there is no way I can check the status of it. The results of this can be disastrous. During this time, victims have lost their land, their businesses, their customers, their fans, etc., with no recourse than to create an alt and start over while waiting for someone to help them. Linden Labs has been paying us lip service by telling us they are improving the lines of communications. Well, if anyone from Linden Labs is reading this, your customer service is a joke, except no one is laughing. I have invested time and money into Secondlife, but if that is they way Linden Labs is going to treat me as a customer, then they will no longer be getting any of my money. If this has happened to you, or you have had other trouble with Linden Labs, you can go the Better Business Bureau. Linden Labs has an A+ rating an only 103 complaints! This is really unbelievable. They surely don't deserve this kind of rating, or do they? http://www.bbb.org/greater-san-francisco/business-reviews/internet-gaming/linden-lab-in-san-francisco-ca-57373 People from any country can file complaints on their site too, if they are having troubles with Linden Labs http://www.bbb.org/us/ You may be able to get quicker action from LL this way, but don't hold your breath. It's been over three weeks now for me. Perhaps if more people file complaints, maybe their customer service will become better. It's worth a try. Good Luck! Doctor Shackleton