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Thank you Biancaluce, this is indeed good information.  I did not see a button to vote for your post, so I hope this reply will help to give you credit.

Landz

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Ella, I am unable to click "correct answer" on your previous post, so I am using this one to vote for you.  I am not experienced at the voting or rating system here, so I hope you do get credit for your help.

You basically copy/pasted the information supplied through the SL help search that I had used, but the important item you sent me was the link to clear the cache from outside of SL, on my own machine.  I followed that link, found the cache and deleted it.

There was a problem with the path, as in XP, the cache in in the browser, and that is not shown in the path name provided in the help data.  After I tried that, my avatar had a miraculous recovery!  During the even hours, I tested it several time to see if the fix was staying in, and it seems that my problem is solved.

I want to thank you and everyone who took time to help.  Its great to have you guys out there!

I will try to vote on the other helpful posts too.  I hope I get that right.

Best regards,

Landz Lenroy

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This is helpful (along with previous replies), but oddly, in XP I cannot find a cache as stated in the path provided.

I wonder why?  I have XP home SP3.  There is a cache folder in the browser_profile folder, but I don't think that is the one we are looking for.

In the C:\----\-----\Application Data\SecondLife folder there is the browser profile, avatar folders, logs, and  user_settings

 

Maybe my SL app has a problem?  Why do my other avatars not have this trouble?  Seems they would all have a problem!

I am using SL viewer 1.23.4 (123908)

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I have several accounts and and have tried this on Vista laptop and an XP desktop with similar results.

One of my alts seems to have become damaged, and remains as a white cloud.  At first it would rez after a minute or two.  But now, ten minutes, and no avatar.  On some previous occasions the avator (male) has appeared as Ruth.

I followed most of the advice in the Help documentation regarding lowered performance setting, etc. Both computers have no problems of this sort with my other alts.

So is this a damaged alt that I have here?  I cannot use Appearances.  The inventory says "loading" and never finishes.