Harmony Riverstone

99% of things rez just fine, typical lag when walking, dancing, etc. However. since I got my new laptop I do not see any one else's avatar as anything but gray. Mine appears to me to be just fine! I've tried lowering settings...maximizing settings. Don't know what else to do! AMD Radeon HD 6520G/Quad Core 4GB Ram, and the product specifications lists graphics as dedicated, but who knows... I will increase the bandwidth..although I have run it up to max, down to low, and in between and although it does help with packets, it has not helped with the gray avatars situation. I think it's strange that avatars are the only thing affected!