Skyye Copeland

OK - after trying a million things, I tried something so simple (and I feel so stupid for not trying it sooner lol) and now, Quicktime movies seem to be streaming fine for me again. Phoenix has 2 viewers for Windows - a standard one and an SSE2-optimized one. I've been using the SSE2-optimized viewer because my CPU supports SSE2. It never occurred to me (until now) to try the standard viewer, so I did and now all seems well again. I have no clue why, how or what the difference is between the two viewers - what one viewer has that the other one doesn't, etc... - all I know is I can watch videos again with the standard one. Here's to hoping my problem is solved! lol Thanks everyone for all your suggestions and support! Hopefully others can find this thread helpful if they're experiencing similar problems

Thanks for the suggestion Unfortunately, I've tried running SL with my anti-virus software turned off and still was unable to watch Quicktime vids. I'm still just confused as to why it's just Quicktime formatted videos - I'm able to view Flash videos and my media players all function properly otherwise. Still waiting to hear back from Phoenix support, as well - thanks to everyone who is trying to assist me!

Yep, I've uninstalled/reinstalled several times - just did so again right now for the heck of it lol Still nothing - and I do have the latest version - 908, so *sigh* I contacted Phoenix support, now I'm just waiting for a response from them - hopefully I can get this resolved either here or from them Thanks again for your suggestion!

Thanks again for responding Compatibility is already set to Windows 95 - so I tried just changing it to Windows 98 to see if by chance it helped - it didn't lol I very much appreciate all the suggestions I'm getting! I'm just so sorry it's frustrating and I'm a pain in the butt lol

Thank you for the suggestion! I don't have my Windows firewall turned on - but I do have AVG Anti-Virus running and added Phoenix and the SLplugin to its "allowed" files - and it didn't seem to make a difference for me - also tried with AVG turned off, still nothing

Thanks for responding There's nothing wrong with the viewer, I don't think - because as I said, friends with Phoenix viewer can view these videos that I'm not able to see. I'm also unable to view them on other viewers, which leads me to believe it's something on my end, not the viewers'. It's only Quicktime - I'm able to view Flash videos - so watching videos in Phoenix, Viewer 2, etc works in general - just not the Quicktime videos. Maybe it's possible that I'm missing a file in my Phoenix that enables me to watch Quicktime videos? That's the only idea I have that it could be something up with the viewer - otherwise, I don't think it's a viewer issue at all :\ That's why I'm asking here, hoping maybe someone had a similar problem and knows a fix for it. I'll still contact Phoenix support, though, just to see if they have any suggestions. Thanks again!

Thanks for responding It's usually any form of Quicktime video - mp4, mov, etc... These videos I can view in my regular Web browser, but cannot view in SL. I wouldn't say I can view the videos in another viewer, because my experience with other viewers is the Quicktime video will only play for a few seconds before it freezes and just shuts off. On Phoenix, it just will not play at all. No picture, no sound. Friends are able to see the video I'm trying to watch without a problem (at the same time I'm trying to watch in-world) - they all use Phoenix and have the same version of Quicktime as myself - so it's just all very confusing and I'm just clueless on how to fix it lol

Hi everyone :) Hoping someone can help me. This has been driving me nuts for weeks now and I can't figure out how to fix it. First and foremost, I currently use the latest Phoenix Viewer. I have the latest Quicktime installed (7.6.9) on my Windows XP machine. Quicktime itself works fine. It runs, I can watch movies in my Web browser, in Quicktime player, etc. However, whenever I play Second Life and try to watch movies in-game, Quicktime videos do not play at all - it will actually switch my media control off when I try. Flash videos, however, stream perfectly fine. But if I happen to click a video that's in Quicktime format, it will not play. Friends can watch the videos - I cannot - and they have the same version of Quicktime, same version of SL viewer, etc. Does anyone know how I can fix this? I tried uninstalling my current version and installing an earlier version of Quicktime - I tried uninstalling/reinstalling Phoenix Viewer - even tried Emergence and Viewer 2 with the same result. Just on those last two viewers, the Quicktime video will play for about 3 seconds, then it will freeze up and the audio will skip. Finally, it just switches my media control off. Thanks in advance for any assistance!