Tami Lewinter

I can't seem to login to my main account but I can login with my alternate. It doesn't make a bit of sense. I'm using Firestorm but I've tried the regular SL viewer as well. I've tried a clean install for Firestorm... Cleared cache... I've tried logging into my region and an SL common grounds region... I've removed payment info... everything I can think of... Nothing works. In addition I'm stuck on "Connecting to Region" and "Loading World" screen. Any suggestions since SL no longer has a "support" phone number?