Kittenz Fairey

I am have a problem when I log into any viewer (minus v2) that I cannot give my friends map rights. When I do it will show as checked off but then i am no longer able to highlight there name and or give them other rights. The do not even see the rights even if checked and when i relogged it shows me they don't have the rights again. I don't know how to fix this and have tried almost everything. I haven't contacted support becuase last time I did they said where i wasn't a paying member they couldn't help me.